Terms and Conditions

WEBSITE TERMS AND CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to The Real Mum Life Pty Ltd.  Your access to and use of all information on this website including purchase of our service/s is provided subject to the following terms and conditions.  The information is intended for residents of Australia only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

All coaching services and communication, email or otherwise, delivered by The Real Mum Life including Coby Stokman, Sarah Staines or guests invited by The Real Mum Life Pty Ltd as well as information on this website (therealmumlife.com.au) are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. As we see it coaching is meant to be done when major emotional and psychological wounds are already healing or healed.

The term ‘coaching’ as here used covers life coaching, personal coaching, executive coaching and business coaching for clients.

We are continually striving to ensure the standard of service The Real Mum Life provides to its clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form 

COACHING DISLCALIMER

I understand that the coaching services I will be receiving from my The Real Mum Life are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that The Real Mum Life is not acting as a mental health counsellor or a medical professional.

 

For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed “ by any AUS body even though the sessions may take place in the AUS.

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.

I understand that all comments and ideas offered by The Real Mum Life are solely for the purpose of aiding me in achieving the defined goals I create with The Real Mum Life. I have the ability to give my informed consent, and hereby give such consent to The Real Mum Life to assist me in achieving such goals and understand that results are not guaranteed.

I understand that to the extent our work together involves career or business, The Real Mum Life is not promising outcomes included but not limited to increased clientele, profitability and or business success.

I understand that The Real Mum Life will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if The Real Mum Life is ordered by a court to provide information or to testify, they will do so to the extent the law requires. 

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype, Zoom and other technology included social media. 

I hereby release, waive, acquit and forever discharge The Real Mum Life, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my The Real Mum Life as a result of the advice given by The Real Mum Life or otherwise resulting from the coaching relationship contemplated by this agreement.

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

Members

  1. 1.    In order to access the services provided on this website, you must become a member. You must complete registration by providing certain information as set out on our membership/registration page.  Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

  2. 2.    You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

  3. 3.    On registration, we provide you with a password. On registration you agree to pay for our services as set out on our website.  

  4. 4.    We reserve the right to terminate your membership at any time if you breach these terms and conditions.

  5. 5.    Our services are intended to be used by members within Australia only.

Our Website Services

  1. 6.    Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age. 

  2. 7.    All prices are in Australian Dollars (AUD) and are exclusive of GST.  We endeavour to ensure that our price list is current.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered. 

Site Access

  1. 8.    When you visit our website, we give you a limited licence to access and use our information for personal use. 

  2. 9.    You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.

  3. 10.    Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

  4. 11.    The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

  1. 12.    This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

  2. 13.    You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. 14.    The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

  2. 15.    All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

  1. 16.    Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose. 

  2. 17.    To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.  

  3. 18.    We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Statutory Guarantees and Warranties to Consumers 

  1. 19.    Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer.  Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.  Attached to the Standard Terms and Conditions are:-

    1. a.    Schedule 2 of the C&C Act; and

    2. b.    those statutory guarantees, all of which are given by us to you if you are a consumer.

    3. 20.    If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

    4. a.    We will repair or replace the goods or any part of them that is defective; or

    5. b.    Provide again or rectify any services or part of them that are defective; or

    6. c.    Wholly or partly recompense you if they are defective.

    7. 21.    As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act.  In that regard:-

    8. a.    If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.

    9. b.    If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.  

    10. c.    If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired.  We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

    1. 22.    If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you.  If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.  If you are not a consumer:- 

    2. a.    To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again. 

    3. b.    We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied. 

    4. c.    We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.

    5. d.    We do not participate in any way in the transactions between our users.

Indemnity

    1. 23.    By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.  

Jurisdiction

    1. 24.    These terms and conditions are to be governed by and construed in accordance with the laws of ACT and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in ACT and you agree to submit to the jurisdiction of those Courts.

    2. 25.    If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy 

    1. 26.    We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

    2. 27.    Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page. 

 

These Terms and Conditions have been specifically drafted for, and provided to The Real Mum Life Pty Ltd by LawLive Pty Ltd (www.lawlive.com.au).

 

CONFIDENTIALITY

 

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.